Contact Bulin 47 AI
Contact Bulin 47 AI for account, payment, video delivery, privacy or content concerns. Find support channels and the details needed for a useful report.
Last updated: 2026-10-12
For a product, account, payment or privacy question, use the contact details below. Signed-in users can also submit a ticket through account support. Do not send personal photos, recordings, passwords, card details, API keys or private access links.
Open account supportContent reports
Report suspected prohibited content, non-consensual use of a likeness, impersonation, or copyright/trademark infringement to support@bulin47aivideo.net with the subject "Content report". You do not need an account to report. Include the task ID or public page URL, a description of the concern, and information needed to identify the material. Do not send passwords, payment details, API keys, or private access links. Do not attach illegal material.
Report handling and response times
The operator monitors the reporting inbox and acknowledges reports within 2 business days. We normally communicate the outcome within 5 business days. Business days are Monday through Friday, excluding public holidays in China. If a case needs more time, we will explain the delay and state when the next update is expected. We examine the report and relevant service records, and may restrict access to or remove prohibited content under our control. We communicate the outcome to the reporter where appropriate. Urgent safety concerns are prioritized when received; this inbox is not a continuously staffed emergency service.
Contact Bulin 47 AI for the right kind of help
Use this page to contact Bulin 47 AI about an account, payment, video task, privacy request or content concern. The published email is the public contact channel; signed-in users may also open account support. You can contact us without buying a pack. Start with the issue category and the step you reached, then add the relevant order or task identifier. A focused contact message is easier to match to the right record than a collection of screenshots without context. Describe what you expected, what appeared instead and roughly when it happened. Include only the information needed to explain that specific issue.
Report an upload or draft problem
For an image preparation problem, describe whether you were selecting a file, waiting for upload, returning from sign-in or reopening an existing draft. Include the device and browser, the approximate file type and size, and the exact message shown on screen. You can describe the image composition without sending the personal photograph itself. If you include a screenshot, crop it to the relevant controls and remove private information. A selected file, a locally saved draft and a completed upload are different states; knowing which one you reached helps narrow down the problem before asking you to repeat any action.
Contact us about a payment or missing allowance
For a payment query, contact us with the selected pack, order or transaction ID, approximate payment time and purchasing account. Explain whether the payment provider confirmed success and whether your balance changed. Do not include a full card number, security code, password or payment secret. Avoid starting another purchase just to test whether the first worked. The order, confirmed payment and allowance record need to be matched before the situation is clear. If you want money back, use the refund policy’s contact instructions and explain the reason for that request. Asking about a payment does not itself initiate a refund.
Contact us about AI generation or delivery
When you contact us about AI generation, identify the existing task and copy its latest visible status. Note whether the preview plays, whether downloading works and when the status last changed. Queueing, AI processing and saving the file are separate stages, so the exact message matters. A temporary delay alone does not establish failure. Avoid repeated submissions while provider acceptance or delivery is being reconciled. Contact Bulin 47 AI with the existing record instead of creating a paid task just to diagnose another one. If the status changes after your first message, add that change to the same contact thread.
Describe an AI video quality concern precisely
If a delivered video does not match your intention, describe the affected detail and its timestamp: for example, a hairstyle changes halfway through, a hand is distorted, a prop disappears or the sound does not line up with the movement. Distinguish the source photo from the generated output in your report. The approximately 20-second workflow adds a fixed soundtrack after video generation, and exact lip synchronization is not guaranteed. A specific report is more useful than a general statement that the result is wrong. You can identify the task without sending a private download URL or reposting a person’s photograph.
Contact support about account access
For an account access problem, contact support with the sign-in method and the step where it stopped. Say whether you returned to the expected page or saw an error after leaving the sign-in provider. Do not share a password, verification code, session cookie or recovery link. If you are unsure which account owns a purchase, provide its reference and explain that uncertainty instead of sending several sets of credentials. Use the normal contact channel for any ownership checks needed before private records can be discussed. You can describe the problem without disclosing the information used to enter your account.
Contact us with a privacy or data request
Contact us for an explanation, access, correction or deletion, stating which account or record your request concerns. A task ID identifies an AI result more safely than its private media URL. The privacy policy distinguishes a browser draft from server-held files: clearing the draft does not necessarily remove account, transaction or security records. Ownership must be verified, and any records retained for applicable legal, transaction or security purposes will be explained. Keep your contact message limited to the data concerned. Avoid other people’s private details unless they are necessary to explain the issue and you are entitled to provide them.
Following up on an existing contact
Keep the same order or task reference when following up, and describe what changed since your last contact. Useful updates are a new status, a restored allowance or an error you can now reproduce. There is no need to send the same sensitive attachment again. If you received a reply, retain its reference so the contact history can be followed. The refund policy states response and processing times for refund requests; this guide creates no separate deadline for other questions. Sending a message does not by itself confirm that an account, task or payment has been changed.
Use the guides for common questions
Before contacting support, you may find an immediate explanation in the photo guide, pricing page, privacy policy or terms of service. These pages explain the difference between preparing an image, purchasing an allowance and receiving a video. They also state the current validation limits. Public generation remains closed while the workflow is reviewed, so a purchase does not unlock rendering. If the published information does not explain what you are seeing, contact Bulin 47 AI with the page address and the relevant message. You do not need to make another purchase, upload a reference video or disclose a private photo to ask for clarification.
Operator and support
bulin 47 ai video · support@bulin47aivideo.net